Support

How can we help?

Last updated: 2026-10-09

Answers to the most common questions about memberships and purchases. If you need anything else, write to us.

Email supportInclude your device, iOS version and app version if you can.

Purchases and memberships

Restore a purchase

Tap Restore Purchases on the membership screen or in Profile. Use the Apple Account that made the purchase and make sure you're online. See Apple's guide to restoring purchases.

See your membership

Profile shows whether you have a Monthly, Yearly or Lifetime license, with its renewal or access details.

Cancel a subscription

Subscriptions are managed in your Apple Account settings. If you cancel, you keep access until the end of the period you've paid for.

Ask for a refund

Apple handles billing and refunds. Request one at reportaproblem.apple.com.

Switching to Lifetime

Subscribers can choose Upgrade to Lifetime in Profile. Lifetime is a one-time purchase, so it doesn't appear in Apple's Manage Subscriptions screen, and buying it doesn't cancel your subscription automatically. Cancel the Monthly or Yearly renewal separately in your Apple Account settings. An active Lifetime license keeps your access after the old subscription ends.

What's free and what needs a membership

You can try the introductory trace of ب before buying. Continuing after that needs a Monthly or Yearly subscription or a Lifetime purchase. If your access ends, the membership screen appears and your saved progress stays on your device.

Report a problem

Tell us your device model, iOS version, app version, the screen where it happened and the steps that lead to it. Please don't send payment card details; Apple handles App Store billing directly.

Spot a mistake in the Arabic?

If a letter form, stroke order, transliteration, translation or word looks wrong, send us the screen name, the letter or word, your device model and a screenshot if you can. Corrections are a priority.